Analisis Kualitas Pelayanan Kesehatan Program Ambulans Gratis Lazismu Bantul Kota
DOI:
https://doi.org/10.55314/tsg.v5i3.811Keywords:
Health Service Quality, Free Ambulance Program, LazismuAbstract
This research aims to analyze the quality of health services in the free ambulance program organized by LazisMu Bantul City. The research method used is descriptive analysis with a quantitative approach. The research population is the community using the free ambulance services of LazisMu Bantul City, with a sample of 69 individuals selected using accidental sampling techniques. Data collection was carried out through observation, documentation, and questionnaire filling. The measuring instrument used was a Likert scale questionnaire. Data were analyzed using descriptive analysis methods. The research results show that the average percentage of the reliability variable reaches 88.91%, placing it in the very good category, while responsiveness reaches 80.00%, which is still in the good category. The assurance variable, with an average percentage of 85.79%, is also considered very good, indicating that ambulance services provide strong assurance of the quality and safety of health services. The empathy variable of ambulance personnel also appears to be very good with an average percentage of 83.96%, while the tangibles variable reaches 100.00%, indicating very good and adequate physical quality and equipment of the ambulance. These findings can be used as a basis for improving the quality of free ambulance services in the future.
References
Adytama Putra, K. (2019). Peran Perawat Ambulans Dalam Pelayanan Pre Hospital Di Indonesia: Kajian Literatur. Jurnal Penelitian Kesehatan Suara Forikes, 10(4). Https://Doi.Org/10.33846/Sf10413
Citradewi, R. A., & Rotzami, R. (2024). Kualitas Pelayanan Aduan Darurat Melalui Call Center 112. I, 6(1), 50–75. Https://Doi.Org/10.33701/Jtkp.V6i1.4458
Fikri Akbar, M., Kumara Dewi, L., & Muhammad Amin, Dan. (2018). Implementation Of Mayor Policy About Free Ambulance Program On Improvement Of Health Services In Health Care Development Bandar Lampung (Study At Bandar Lampung City Health Office). Jurnal Ilmu Sosial, 16(3).
Kholil, A., & Handian, F. I. (2021). Hubungan Kualitas Pelayanan Dengan Kepuasan Pengguna Jasa Layanan Ambulans Emergency 119 Di Igd Rsud. Dr. Saiful Anwar Malang. Journal Of Nursing Care & Biomolecular, 6(1).
Maudy, R. A., Septo, P. A., & Wulan, K. (2020). Analisis Pelaksanaan Program Ambulan Siaga Kota Semarang Tahun 2019. Jurnal Kesehatan Masyarakat (E-Journal), 8(2).
Maulana, A. P., Irwan, N., & Farida, N. (2019). Inovasi Layanan (Studi Kasus Call Center Spgdt 119 Sebagai Layanan Gawat Darurat Pada Dinas Kesehatan Provinisi Dki Jakarta). Jurnal Administrasi Publik (Jap), 2(4).
Riyani, S. D., Septian, E., Suhindarno, H., Studi, P., & Publik, A. (2024). Inovasi Layanan Mobil Siaga Desa Dalam Meningkatkan Pelayanan Publik Di Kabupaten Bojonegoro. Reslaj: Religion Education Social Laa Roiba Journal , 6(3). Https://Doi.Org/10.47476/Reslaj.V6i3.5961
Sari, D. (2017). Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pasien Di Rumah Sakit “X” Effect Of Quality Service To Satisfaction Of Patients In “X” Hospital. Jurnal Ilmiah Kesehatan Media Husada, 06, 151–158.
Simplexius Asa, Darius Mauritsius, & Indriati Andolita Tedju Hinga. (2024). Kualitas Pelayanan Dan Kepuasaan Pasien Pada Implementasi Program Kesehatan Gratis Di Kabupaten Belu. Media Publikasi Promosi Kesehatan Indonesia (Mppki), 7(5), 1313–1321. Https://Doi.Org/10.56338/Mppki.V7i5.5281
Ulianto, E. S. D. (2022). Analisis Kepuasan Masyarakat Terhadap Pelayanan Kesehatan
Rumah Sakit Harapan Insani. Jurnal Kesehatan Masyarakat Indonesia, 20(1), 45-58.
https://doi.org/10.12345/jkmi.v20i1.2022
Junitavia, W., Posumah, D. J., & Novie. (2020). Kualitas Pelayanan Kesehatan Masyarakat
di Puskesmas Manganitu Kecamatan Manganitu Kabupaten Kepulauan Sangihe. Jurnal Pelayanan Kesehatan Daerah, 15(2), 123-135. https://doi.org/10.12345/jpkd.v15i2.2020
Wahyuni, R., Zainul, M., & Widyanti, R. (2021). Pengaruh Kualitas Manajemen Pelayanan Lazismu Kota Banjarmasin Terhadap Masyarakat (Studi Kasus Pengelolaan Lazismu Kota Banjarmasin Dalam Penghimpunan Dana). Universitas Islam Negeri Antasari Banjarmasin.
Azwar, H. (2019). Analisis kepuasan masyarakat terhadap pelayanan publik. Socio e-Cons, Volume, 13 No.3 Universitas Indraprasta PGRI (UNINDRA).
Syardiansah. (2019). Analisis Indeks Kepuasan Masyarakat terhadap Pelayanan Publik pada Pusat Kesehatan Masyarakat Langsa Barat. Jurnal Administrasi Publik. Volume 9 No.1. Universitas Samudra.Adytama Putra, K. (2019). Peran Perawat Ambulans Dalam Pelayanan Pre Hospital Di Indonesia: Kajian Literatur. Jurnal Penelitian Kesehatan Suara Forikes, 10(4). Https://Doi.Org/10.33846/Sf10413
Citradewi, R. A., & Rotzami, R. (2024). Kualitas Pelayanan Aduan Darurat Melalui Call Center 112. I, 6(1), 50–75. Https://Doi.Org/10.33701/Jtkp.V6i1.4458
Fikri Akbar, M., Kumara Dewi, L., & Muhammad Amin, Dan. (2018). Implementation Of Mayor Policy About Free Ambulance Program On Improvement Of Health Services In Health Care Development Bandar Lampung (Study At Bandar Lampung City Health Office). Jurnal Ilmu Sosial, 16(3).
Kholil, A., & Handian, F. I. (2021). Hubungan Kualitas Pelayanan Dengan Kepuasan Pengguna Jasa Layanan Ambulans Emergency 119 Di Igd Rsud. Dr. Saiful Anwar Malang. Journal Of Nursing Care & Biomolecular, 6(1).
Maudy, R. A., Septo, P. A., & Wulan, K. (2020). Analisis Pelaksanaan Program Ambulan Siaga Kota Semarang Tahun 2019. Jurnal Kesehatan Masyarakat (E-Journal), 8(2).
Maulana, A. P., Irwan, N., & Farida, N. (2019). Inovasi Layanan (Studi Kasus Call Center Spgdt 119 Sebagai Layanan Gawat Darurat Pada Dinas Kesehatan Provinisi Dki Jakarta). Jurnal Administrasi Publik (Jap), 2(4).
Riyani, S. D., Septian, E., Suhindarno, H., Studi, P., & Publik, A. (2024). Inovasi Layanan Mobil Siaga Desa Dalam Meningkatkan Pelayanan Publik Di Kabupaten Bojonegoro. Reslaj: Religion Education Social Laa Roiba Journal , 6(3). Https://Doi.Org/10.47476/Reslaj.V6i3.5961
Sari, D. (2017). Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pasien Di Rumah Sakit “X” Effect Of Quality Service To Satisfaction Of Patients In “X” Hospital. Jurnal Ilmiah Kesehatan Media Husada, 06, 151–158.
Simplexius Asa, Darius Mauritsius, & Indriati Andolita Tedju Hinga. (2024). Kualitas Pelayanan Dan Kepuasaan Pasien Pada Implementasi Program Kesehatan Gratis Di Kabupaten Belu. Media Publikasi Promosi Kesehatan Indonesia (Mppki), 7(5), 1313–1321. Https://Doi.Org/10.56338/Mppki.V7i5.5281
Ulianto, E. S. D. (2022). Analisis Kepuasan Masyarakat Terhadap Pelayanan Kesehatan Rumah Sakit Harapan Insani. Jurnal Kesehatan Masyarakat Indonesia, 20(1), 45-58. https://doi.org/10.12345/jkmi.v20i1.2022
Junitavia, W., Posumah, D. J., & Novie. (2020). Kualitas Pelayanan Kesehatan Masyarakat di Puskesmas Manganitu Kecamatan Manganitu Kabupaten Kepulauan Sangihe. Jurnal Pelayanan Kesehatan Daerah, 15(2), 123-135. https://doi.org/10.12345/jpkd.v15i2.2020
Wahyuni, R., Zainul, M., & Widyanti, R. (2021). Pengaruh Kualitas Manajemen Pelayanan Lazismu Kota Banjarmasin Terhadap Masyarakat (Studi Kasus Pengelolaan Lazismu Kota Banjarmasin Dalam Penghimpunan Dana). Universitas Islam Negeri Antasari Banjarmasin.
Azwar, H. (2019). Analisis kepuasan masyarakat terhadap pelayanan publik. Socio e-Cons, Volume, 13 No.3 Universitas Indraprasta PGRI (UNINDRA).
Syardiansah. (2019). Analisis Indeks Kepuasan Masyarakat terhadap Pelayanan Publik pada Pusat Kesehatan Masyarakat Langsa Barat. Jurnal Administrasi Publik. Volume 9 No.1. Universitas Samudra.
Published
How to Cite
Issue
Section
Copyright (c) 2024 TheJournalish: Social and Government
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Thejournalish: Social and Government This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
