Dinamika Pelayanan Publik Di Indonesia dalam Perspektif Responsibility Masyarakat Melalui Media Sosial

Said  Amirulkamar; Said Mayzar  Mulya; Putri Rizki  Rahmatillah; Dinatuzahra Dinatuzahra

doi:10.55314/tsg.v4i4.578

Authors

Said Amirulkamar Ilmu Administrasi Negara, FISIP, Universitas Islam Negeri Ar Raniry Banda Aceh
Said Mayzar Mulya Universitas Merdeka Malang
Putri Rizki Rahmatillah Ilmu Administrasi Negara, FISIP, Universitas Islam Negeri Ar Raniry Banda Aceh
Dinatuzahra Dinatuzahra Ilmu Administrasi Negara, FISIP, Universitas Islam Negeri Ar Raniry Banda Aceh

DOI:

https://doi.org/10.55314/tsg.v4i4.578

Keywords:

Public Service, Social Media, Responsibility

Abstract

Public service implementation is a crucial process in every country, as it involves direct interaction between citizens and government. The quality of public service providers is a reflection of the quality of government. Efficiency and responsiveness are important traits for success. Social media platforms can be used by governments to disseminate information about public services, regulations, and policy changes, increasing accessibility and enabling direct interaction with government entities. The focus and objectives in this study focus on the dynamics of public services in Indonesia in the perspective of community responsibility through social media. Sources of data obtained come from journals, web sites, Twitter, and other social media. The data analysis technique uses the NVivo 12 Plus analysis technique. The results showed that the utilization of social media in public services is very actively responded by the community because using social media platforms to convey public responses regarding public services can increase openness, involvement, and effectiveness of communication between the government and the community regarding the implementation of public services in Indonesia.

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