A Literature Review Inpatient Satisfaction Rate based on Composite Measured in Hospital Consumer Assessment Healthcare Providers and Systems (HCAHPS)

Tingkat Kepuasan Pasien Rawat Inap berdasarkan Komponen Penilaina dalam Hospital Consumer Assessment Healthcare Providers and Systems (HCAHPS)

Abstract

Aim This study aimed to describe the findings of studies that reviewed the rating of patient perspective experiences during hospitalization with four composites measured in Hospital Consumer Assessment Healthcare Providers and Systems (HCAHPS).

Background Hospitalized patients can give useful insights into the quality of care that can be used to determine the level of health services and also for improvement. Every composite measured in HCAHPS can provide different levels of patient satisfaction.

Methods Four electronic databases were used as part of the search strategy: PubMed, Cochrane Library, Scopus, and JMMR. Via bibliographic database searches, 2047 studies were found. Through manual journal search, 33 papers were identified with the following keywords.

Results Our inclusion requirements were met by a total of 25 studies and were retained. Current research indicates that there are good rates of inpatient satisfaction assessed from four composites measured in HCAHPS.

Conclusion In summary, the results of this study illustrate the essential role of patient experience surveys specifically measured the degree of patient-center treatment and hence measuring a fundamentally relevant dimension of the quality of treatment.