The Application of Hospital Performance Analysis with Balanced Scorecard (BSC) in Various Developing Countries, Especially in Southeast Asia

Abstract

A Balanced Scorecard is a tool that translates the organization's mission and strategy into a set of performance measures that provides a framework for strategic measurement and management systems. This study aims to see the implementation of the balanced scorecard (BSC) in analyzing hospital performance in developing countries in Southeast Asia. The research method used is a mini literature review method that discusses the application of the balanced scorecard in the analysis of hospital performance. The literature is taken from the Google Scholar, Emerald, and Researchgates database in the last few decades (2011-2020) with the keyword "Balanced Scorecard in hospital". Articles obtained and reviewed are in the form of journals and books from systematic reviews, experiments, quantitative survey results and qualitative studies. The inclusion criteria in this literature review are journals that are used to analyze hospital performance using a balanced scorecard (BSC), and are applied in developing country hospitals in Southeast Asia, while the exclusion criteria are journals that are not the complete text. The conclusion of this study is that the application of the balanced scorecard has been widespread in the Southeast Asia region, the journals that were studied using the balanced scorecard can improve hospital performance. In addition, the results of the performance analysis with a balanced scorecard in the hospital can provide clear directions in determining policies, resources, direction and destructive goals. The balanced scorecard can not only be applied in private hospitals, but government hospitals can also implement it.