Menuju Masyarakat Digital: Eksplorasi Tantangan dan Peluang Implementasi E-Government untuk Peningkatan Pelayanan Publik di Indonesia

Authors

  • Umar Umar Congge

DOI:

https://doi.org/10.55314/tjp.v5i1.732

Abstract

Penulis

Prof. Dr. Umar Congge, S.Sos., M.Si.

 

ISBN

xxx-xxx-xxxx-xx-x

 

Editor

Iman Amanda Permatasari

 

Penata letak

Junior Hendri Wijaya

 

Desain Cover

Prof. Dr. Umar Congge, S.Sos., M.Si.

 

Penerbit

The Journal Publishing

Anggota IKAPI

 

50 Hlm; 15 cm x 23 cm

Cetakan II, April 2024

 

Alamat Penerbit

Jalan Lemahdadi, Bangunjiwo, Kasihan, Bantul Regency, Special Region of Yogyakarta 55184, DIY Contact Person 0823-2679-6566

 

Deskripsi:

Bidang Administrasi Publik memiliki peran krusial dalam memastikan kelancaran pada berbagai kegiatan pemerintahan dan pelayanan publik. Dalam tugas sebagai seorang guru besar, berkomitmen untuk berperan aktif dalam mengembangkan pengetahuan dan keterampilan mahasiswa, serta berkontribusi pada perkembangan ilmu administrasi publik.

References

Abdullah, I. (2020). COVID-19: Threat and Fearin Indonesia. Psychological Trauma: Theory, Research, Practice, and Policy,12(5), 488–490. https://doi.org/10.1037/tra0000878

Abdussamad, Z. (2020). Cakrawala Pelayanan Publik di Negara Dunia Ketiga. CV SAH MEDIA.

Alaeddin, O., Rana, A., Zainudin, Z., Kamarudin, F. (2018). From physical to digital: Investigating consumer behaviour ofswitching to mobile wallet. Polish Journal of Management Studies, 17(2), 18–30. https://doi.org/10.17512/pjms. 2018. 17.2.02

Alfredo M. Ronchi Politecnico di Milano Milano, I. (2019). e-Services. Springer Nature Switzerland AG. https://doi.org/https://doi.org/10.1007/978-3-030-01842-9

Almsalam, S. (2014). The Effects of Customer Expectation and Perceived Service Qualityon Customer Satisfactio. International Journal of Business and ManagementInvention, 3(8), 79–84.

Al-Shboul, M. (2014). Challenges and Factors Affecting the Implementation of E-Government in Jordan. Journal of Software Engineering and Applications. 7(13): 1111-1127.

Alshehri. M., & Drew, S. J. (2011). E-government Principles: Implementation, Advantages And Challenges. International Journal Electronic Business. 9(3): 1-17.

Amrozi, Y., Aini, N., & Munadhiroh, Z. (2022). Peta Perkembangan E-Gov di Indonesia.

Aprianty, D. R. (2016). Penerapan Kebijakan E-Government dalam Peningkatan Mutu

Aprinato, N. (2021). Peran teknologi informasi dan komunikasi dalam bisnis. International Journal Administration, Business and Organization (IJABO) |, 2(1), 1–7. https://ijabo.a3i.or.id

Ari, D. P. S., & Hanum, L. (2021). Pengaruh Kualitas Pelayanan Website Djp Terhadap Kepuasan Pengguna Dengan Modifikasi E Govqual. Profit: Jurnal Administrasi Bisnis, 15(1), 104-111.

Aya Pastrana, N., & Sriramesh, K. (2014). Corporate Social Responsibility:Perceptions and practices among SMEs inColombia. Public Relations Review, 40(1),14 24.https://doi.org/10.1016/j.pubrev.2013.10.0 0 2

Ayuningtyas, A. A. (2022). Penerapan Internet of things (IoT) dalam Upaya Mewujudkan Perpustakaan Digital di Era Society 5.0. Jurnal Ilmu Perpustkaan, 11(1), 29–36.

Aziz, M. A. A., Rahman, H. A., Alam, M. M., & Said, J. (2015). Enhancement of the Accountability of Public Sectors through

Aziz, M. A. A., Rahman, H. A., Alam, M. M., & Said, J. (2015). Enhancement of theAccountability of Public Sectors through Upaya Meningkatkan Kualitas Layanan Publik Ani Yunaningsih et al. 14E-ISSN: 2655-965X, ISSN: 2655-965X Integrity System, Internal Control Systemand Leadership Practices: A Review Study. Procedia Economics and Finance,28(April), 163–169.https://doi.org/10.1016/s2212-5671(15)01096-5

Badri, M. (2017). SISTEM KOMUNIKASI PEMBANGUNAN PEDESAAN BERBASIS TEKNOLOGI INFORMASI DAN KOMUNIKASI. PROSIDING SEMINAR NASIONAL KOMUNIKASI 2016, 1(1), 41–53.

Beekman, G., Bulte, E., & Nillesen, E. (2014). Corruption, investments and contributions topublic goods: Experimental evidence fromrural Liberia. Journal of Public Economics, 115, 37–47.https://doi.org/10.1016/j.jpubeco.2014.04.004

Broadbent, J., & Laughlin, R. (1997). Evaluating the “New Public Management” Reforms in the UK: A Constitutional Possibility. Public Administration, 75(3), 487–507. https://doi.org/10.1111/1467-9299.00071

Budiati, L. (2017). Whole of Government ( WoG ) Pada Sektor Publik. BPSDM Jawa Timur

Cabrilo, S., Nesic, L. G., & Mitrovic, S. (2014). Study on human capital gaps for effective innovation strategies in the knowledge era. Journal of Intellectual Capital, 15(3), 411– 429. https://doi.org/10.1108/JIC-05-2014- 0058

Chiu, C. M., Chang, C. C., Cheng, H. L., & Fang, Y. H. (2009). Determinants of customer repurchase intention in online shopping. Online Information Review, 33(4), 761–784. https://doi.org/10.1108/14684520910985710

Christensen, T., & Laegreid, P. (2006). The hole-of-Government Approach to Public Sector Reform. Public Administration Review, 67(6), 1059–1066. Retrieved from https://bora.uib.no/bitstream/1956/1893/1/ N06-06 Christensen-L?greid.pdf Connolly, C., & Hyndman, N. (2006). The actual implementation of accruals accounting. Accounting, Auditing & Accountability Journal, 19(2), 272–290. https://doi.org/10.1108/09513570610656123

Connolly, C., & Hyndman, N. (2006). The actual implementation of accruals accounting: Caveats from a case within the UK public sector. Accounting, Auditing and Accountability Journal, 19(2), 272–290. https://doi.org/10.1108/095135706106561 23

Crawford, J., Butler-Hunderson, K Rudolph, J., B., M., Glowatz, M., Burton, R., & Lam, S.M. S. (2020). View of COVID-19: 20 countries’ higher education intra-perioddigital pedagogy responses | Journal of Applied Learning and Teaching. Journal ofApplied Learning & Teaching ,3 (1)(1) https://journals.sfu.ca/jalt/index.php/jalt/article/view/191/163

Damanhuri, A., Mujahidin, E., & Hafidhuddin, D. (2013). Inovasi Pengelolaan Pesantren dalam Menghadapi Persaingan di Era Globalisasi. Ta’dibuna: Jurnal Pendidikan Islam, 2(1), 17. https://doi.org/10.32832/tadibuna.v2i1.547

Damanik, M. P., & Purwaningsih, E. H. (2017). E-government dan Aplikasinya di Lingkungan Pemerintah Daerah (Studi Kasus Kualitas Informasi Website Kabupaten Bengkalis Propinsi Riau). Jurnal Studi Komunikasi dan Media, 21(2): 151-164.

Danandjaja, J. (2014). Metode Penelitian Kepustakaan. Antropologi Indonesia, 0(52): 82-92. http://journal.ui.ac.id/index.php/jai/article/view/3318

de Pablos Heredero, C., & Berzosa, D. L. (2011). Open innovation in firms and publicadministrations: Technologies for value creation. In Open Innovation in Firms and Public Administrations: Technologies for Value Creation. https://doi.org/10.4018/978-1-61350-341-6

Dharma, M. S., Bahar, B., Nurhidayat, & Rahmat, R. (2020). Strategi Pengelolaan Informasi Publik Dalam Mewujudkan Good Governance Pada Dinas Komunikasi, Informatika Dan Persandian Kabupaten Sinjai. Prosiding Simposium Nasional’’Tantangan Penyelenggaraan Pemerintahan Di Era Revolusi Indusri 4. O, 268–291.

Diaz-Rainey, I., Ibikunle, G., & Mention, A. L. (2015). The technological transformation of capital markets. Technological Forecastingand Social Change, 99, 277–284. https://doi.org/10.1016/j.techfore.2015.08.006 Diploma6cy and International Studies, 6(1), 60–85.

Dwiyanto Agus, 2015, Manajemen Pelayanan Publik: Peduli, Inklusif, dan Kolaboratif, Gadjah Mada University Press

Edwi Arief Sosiawan. (2008). Tantangan Dan Hambatan Dalam Implementasi E- Government Di Indonesia. Seminar Nasional Informatika, 99–108.

Fatmasari, F., Yuliangsih, E., Panjaitan, F., & Silvana, D. (2022). Evaluasi Implementasi E- Government Menggunakan Metode Pemeringkatan E-Government Indonesia (PEGI). Journal of Information Technology Ampera, 3(2), 267–276. https://journal- computing.org/index.php/journal-ita/article/view/304

Fitrianto, A., Kusuma, R. D., & Firmansyah, M. (2023). Infrastructural Readiness for Future E-Government: A Case Study in Indonesia. International Journal of Electronic Governance, 12(2), 130–147.

Fitriyani, Y., & Kusumasari, B. (2021). Evaluating the Indonesian E-Government Development Index: A Critical Analysis. Government Information Quarterly, 38(3), 101-549.

Haning, M. T., Tamba, L., Yunus, M., & Nara, N. (2016). Pelayanan Publik pada Kecamatan di Kabupaten Pangkep. Jurnal Analisis Kebijakan Dan Pelayanan Publik, 2(41), 73–92.

Heiden, B., & Tonino-Heiden, B. (2021). Key to artificial intelligence (AI). Advances in Intelligent Systems and Computing, 1252 AISC(2), 647–656. https://doi.org/10.1007/978-3-030-55190-2_49

Heiskala, M., Jokinen, J. P., & Tinnilä, M. (2016). Crowdsensing-based transportation services - An analysis from business model and sustainability viewpoints. Research in Transportation Business and Management, 18, 38–48. https://doi.org/10.1016/j.rtbm.2016.03.006

Helm, S., Serido, J., Ahn, S. Y., Ligon, V., & Shim, S. (2019). Materialist values, financial and pro-environmental behaviors, and well- being. Young Consumers. https://doi.org/10.1108/YC-10-2018-0867

Hikmawati, N. K., & Alamsyah, D. P. (2018). The digital company based on competitive strategy. Proceedings of the 3rd International Conference on Informatics and Computing, ICIC 2018, 2001. https://doi.org/10.1109/IAC.2018.8780516

Holle, E. S. (2011). Pelayanan Publik Melalui Electronic Government: Upaya Meminimalisir Praktek Maladministrasi Dalam Meningkatan Public Service. Sasi, 17(3), 21. https://doi.org/10.47268/sasi.v17i3.362 http://ejournal.unsri.ac.id/index.php/jsi/index

Irawan, B. (2013). Studi Analisis Konsep E-Government: Sebuah Paradigma Baru dalam Pelayanan Publik. Jurnal Paradigma, 2(1), 54–68. Journal of Administrative Science & Organization, 24(2), 130–141. JSI : Jurnal Sistem Informasi (E-Journal), 14(1), 2465–247

Juliarso, A. (2019). Analisis Implementasi E-Government Dalam Meningkatan Kinerja Pelayanan Publik Pada Pemerintah Daerah Kabupaten Ciamis. Kebijakan : Jurnal Ilmu Administrasi, 10(1), 10. https://doi.org/10.23969/kebijakan.v10i1.1417

Karim, N., & Wahyu, H. (2020). Analisis Kepuasan Masyarakat Terhadap Pelayanan Melalui E-Service Quality Di Kota Jambi. PUBLIKA: Jurnal Ilmu Administrasi Publik, 6(2), 135–150. https://doi.org/10.25299/jiap.2020.vol6(2).5964

Karman, K., Deswanto, R., & Ningsih, S. A. (2021). Implementasi E-Government Pada Pemerintah Daerah. Jurnal Studi Ilmu Pemerintahan, 2(2), 43–50. https://doi.org/10.35326/jsip.v2i2.1525

Kartini. (2017). E-Government Adoption in Indonesia: A Case Study of Banjarbaru City.

Keco, R., Tomorri, I., & Tomorri, K. (2023). Quality Evaluation of E-Government Services – the Case of Albania. Transylvanian Review of Administrative Sciences, 2023(68), 20– 33. https://doi.org/10.24193/tras.68E.2

Kurniati, P. S., Sholihin, I., Winarta, R., & Insan, M. H. (2020). Information Technology Policy through the E-Government Programs in Improving Public Services Quality. | International Journal of Computer in Law & Political Science, 1, 1–8. https://ojs.unikom.ac.id/index.php/injucolpos

Kusnadi, D., & Ma’ruf, J. (2017). Electronic Government Pemberdayaan Pemerinta. https://doi.org/10.1016/j.ijinfomgt.2010.03. 007han Dan Potensi Kelurahan (Studi Kasus: Kelurahan Pringsewu Selatan, Kecamatan Pringsewu, Pringsewu). Jurnal TAM (Technology Acceptance Model), 5(3): 37-44.

Kusuma, A. A. (2021) Penerapan E- government Dalam Meningkatkan Kualitas Pelayanan Publik Di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kota Bandung Provinsi Jawa Barat. Jurnal Visioner, 13(2): 145-157.

Liu, C. (2012). The myth of informatization in rural areas: The case of China’s Sichuan province. Government Information Quarterly, 29(1), 85–97. https://doi.org/10.1016/j.giq.2011.06.002

Loka, D. M., Akhyar Abdullah, & Sudirman, F. A. (2022). Identifikasi Pelayanan Publik Berbasis E-Government Pemerintah Kota Kendari Pada Masa New Normal. NeoRespublica: Jurnal Ilmu Pemerintahan, 4(1), 205–218. https://doi.org/10.52423/neores.v4i1.51

Lourenço, R. P. (2023). A Framework for Public eServices Transparency. International Journal of Electronic Government Research, 19(1), 1–19. https://doi.org/10.4018/IJEGR.317415

Malek, J. A., & Noer, M. (2015). Kesediaan Pentadbir Awam Malaysia Menangani Globalisasi dan Era E-Government Post Food Policy Ratification of the Agreement on Agriculture ( AoA ) - WTO. Jurnal Kajian Politik Dan Masalah Pembangunan, 11(02), 1679–1698.

Martínez, C. P. J., Benito, B., & García, S. I. M. (2021). Efficiency in the governance of the Covid-19 pandemic: political and territorial factors. Globalization and Health, 17(1): 1-13.

Masyhur, F. (2017). Penelitian e-Government di Indonesia: Studi Literatur Sistematis dari Perspektif Dimensi Pemeringkatan e-Government Indonesia (PeGI). JURNAL IPTEKKOM : Jurnal Ilmu Pengetahuan & Teknologi Informasi, 19(1), 51. https://doi.org/10.33164/iptekkom.19.1.2017.51-62

Muharam, R. S. (2019). Inovasi Pelayanan Publik Dalam Menghadapi Era. Deciion : Jurnal Administrasi Publik, 1(1), 39–47.

Mulyono, H., Indonesia, M., & Helmi, S. (2018). e-CRM and Loyalty: A Mediation Effect of Customer Experience and Satisfaction in Online Transportation of Indonesia e-CRM and Loyalty : A Mediation Effect of Customer Experience and Satisfaction in Online Transportation of Indonesia. September.

Mustafa, K. K., & Deodatus, P. S. (2021). Technology and Immigration System: A New Paradigm for Improving Government Service Delivery in Tanzania. PanAfrican Journal of Governance and Development (PJGD), 2(2): 81-106. https://doi.org/10.46404/panjogov.v2i2.3231

Mustafa, N., Bajrami, A., & Islami, X. (2022). Electronic Services Management in Local Governance – Evidence from a Transitional Economy. International Journal of Sustainable Development and Planning, 17(2),615–621. https://doi.org/10.18280/ijsdp.170226

Mustapa, Z. (2011). Reformasi Birokrasi Melalui E-Governance : Peluang atau Tantangan

Napitupulu, D. (2016). Model Keberhasilan Implementasi E-Services (Sistem Layanan Berbasis Elektronik) di Indonesia Studi Kasus: Pemerintah Kota X. Forum Tahunan Iptek Dan Inovasi Nasional VI, Forum Iptekin, 479–487. November.

Nugroho, Y. (2011). Opening the black box: The adoption of innovations in the voluntary sector-The case of Indonesian civil society organisations. Research Policy, 40(5), 761– 777. https://doi.org/10.1016/j.respol.2011.03.002

Nulhusna, R., Sandhyaduhita, P. I., Hidayanto, A. N., & Phusavat, K. (2017). The relation of egovernment quality on public trust and its impact on public participation. Transforming Government: People, Process and Policy, 11(3): 393-418. 224 Volume 18 | Nomor 2 | Desember 2021

Nurdin, A. H. M. (2018). Menuju Pemerintahan Terbuka (Open Government) Melalui Penerapan Oktadiana, H., Ratten, V., & Ferreira, J. J. (2015). The Development of E-Government in Indonesia: A Descriptive Analysis. International Journal of Public Administration, 38(11), 827–837.

Onofri, L., & Nunes, P. A. L. D. (2014). De rationibus est disputandum: Psychological dimensions of choice and public policy design. Ecosystem Services, 10, 172–179. https://doi.org/10.1016/j.ecoser.2014.09.011

Opute, A. P., Irene, B. O., & Iwu, C. G. (2020). Tourism service and digital technologies: A value creation perspective. African Journal of Hospitality, Tourism and Leisure, 9(2), 1– 18.

Pramuka, B. A., Maghfiroh, S., & Sugiarto. (2015). Sistem Informasi Akuntansi Berbasis Elektronik Pada Lembaga Keuangan Mikro Syariah. Jurnal & Prosiding FEB Unsoed, 5(1), 1–14. http://www.jp.feb.unsoed.ac.id/index.php/sca-1/article/view/652

Pratama, A., Rusmono, R., & Jatmiko, B. (2019). Barriers to E-Government Implementation in Indonesia: A Case Study of an Indonesian Local Government. Transforming Government: People, Process and Policy, 13(2), 171–191.

Ramaswamy, V. (2009). Leading the transformation to co-creation of value. Strategy and Leadership, 37(2), 32–37. https://doi.org/10.1108/1087857091094120 8

Rambe, M. (2022). Perbandingan Perkembangan Administrasi Publik Di Australia Dan Indonesia Dalam Penerapan E-Government. Jurnal Hukum, Politik Dan Ilmu Sosial (JHPIS),1(3),233.file:///C:/Users/User/Downloads/232- 248++Perbandingan+Perkembangan+Administrasi+Publik+Di+Australia+Dan+Ind onesia+Dalam+Penerapan+E-Government.pdf

Richardson, G., Taylor, G., & Lanis, R. (2013). The impact of board of director oversight characteristics on corporate tax aggressiveness: An empirical analysis. Journal of Accounting and Public Policy, 32(3), 68–88. https://doi.org/10.1016/j.jaccpubpol.2013.0 2.00

Riyanto, A., Primiana, I., Yunizar, & Azis, Y. (2018). Disruptive Technology: The Phenomenon of FinTech towards Conventional Banking in Indonesia. IOP Conference Series: Materials Science and Engineering, 407(1). https://doi.org/10.1088/1757- 899X/407/1/012104E-Government. Jurnal MP (Manajemen Pemerintahan), 5(1):1-17.

Rumimpunu, S. R., Tampi, J. R., & Londa, V. Y. (2021). Penerapan E-Government Dalam Mendukung Transparansi dan Keterbukaan Informasi Publik (Studi Kasus Website Resmi Pemerintah Kota Manado). Agri-Sosioekonomi, 17(2): 691-702.

Sawitri, N. N., & Febrian, E. (2018). Determinants of demand for Islamic banking services: A survey on moslem public servants in Indonesia. Malaysian Journal of Consumer and Family Economics, 21(Special Issue 2), 65–73.

Sawitri, N. N., Oswari, T., & Hastuti, E. (2017). Analysis of WebQual usefulness, information quality and interaction service in cultural sites online. International Journal of Economic Research, 14(6), 191–199.

Shafira, A., & Kurniasiwi, A. (2021). Implementasi E-Government Dalam Upaya Peningkatan Pelayanan Berbasis Online Di Kabupaten Kulon Progo. Jurnal Caraka Prabu, 5(1): 52-68.

Sitokdana, M. N. N., & Kom, S. (2016). Strategi Pembangunan Pemerintah Berbasis Elektronik: Sebuah Langkah untuk Mewujudkan Papua Bangkit Mandiri dan Sejahtera. PT Kanisius.

Soelasih, Y. (2015). Is physical evidence still valid? A study of low cost carriers in Indonesia. Gadjah Mada International Journal of Business, 17(3), 203–218 https://doi.org/10.22146/gamaijb.8499

Sosiawan, E. A. (2007). Evaluasi Implementasi E-Government Pada Situs Web Pemerintah Daerah Di Indonesia : Prespektif Content Dan Manajemen.

Sudipa, I. G. I., Rahman, R., Fauzi, M., Pongpalilu, F., Setiawan, Z., Huda, M., ... & Sahusilawane, W. (2023). Penerapan Sistem Informasi Di Berbagai Bidang. Pt.

Sukarno, B., Ginting, N.F., Ichwanusafa, R., Qamara, S.K., & Rochmani,. S. A. (2021). Kegagapan Implementasi E-Government Dinas Kependudukan dan Pencatatan Sipil Kabupaten Bekasi di Era Pandemi. Jurnal Identitas. 1(2): 1-13.

Sulistiyo, U., Fatichah, C., & Suhardi, B. (2020). Factors Influencing Public Participation in E-Government: A Case Study of Indonesia. Government Information Quarterly, 37(4), 101–508.

Suma Vally, K., & Hema Divya, K. (2018). A study on digital payments and demonetization in India: Prospects and challenges. Journal of Advanced Research in Dynamical and Control Systems, 10(8 Special Issue), 384–390.

Sumardi, Nawir, A., & Mukhlis, S. (2021). Analisis Transformasi Birokrasi Melalui Pengembangan e-Government di Indonesia. Journal of Government Insight, 1(2), 84–91. https://doi.org/10.47030/jgi.v1i2.308

Susanto, T. D., & Goodwin, R. (2018). E-Government Innovation in a Developing Country: A Multiple-Case Study in Indonesia. Government Information Quarterly, 35(2), 237– 250.

Tanskanen, K., Ahasanul, H., & Al-Debei, M. (2010). A Comparative Analysis of Citizens’ Expectations of Mobile Government Services between Indonesia and Bangladesh. International Journal of Mobile Communications, 8(5), 553–5

Timur, L. M., & Sundari, R. (2023). Journal of Diplomacy and International Studies Strategi Diplomasi Indonesia Dalam Presidensi G-20 Di Bali.

Tremblay-Cantin, C. A., Mellouli, S., Cheikh-Ammar, M., & Khechine, H. (2023). E- government Service Adoption by Citizens: A Literature Review and a High-level Model of Influential Factors. Digital Government: Research and Practice, 4(1). https://doi.org/10.1145/3580369

Utami, N. A. (2018). Peranan Kerjasama Indonesia–Korea Selatan Bagi Pembangunan Industri Pertahanan di Indonesia. http://repository.unpas.ac.id/41850/

Wibowo, S. C. (2012). E-Government Development in Indonesia: A Perspective on Progress and Challenges. International Journal of Public Administration, 35(11), 723– 729.

Wirawan, A., Pratama, R., & Indarto, D. (2022). Enhancing Government Service Transparency in Indonesia: A Blockchain Perspective. Government Information Quarterly, 39(1), 101599.

Yohanes, Y., Al Qadrie, S. R. F., Elyta, Olifiani, L. P., & Kurniawan, C. (2023). E-Service in government sector: To what extent has NTB.care affected as a smart citizen reporting site for raising government performance. E3S Web of Conferences, 440, 04010. https://doi.org/10.1051/e3sconf/202344004010

Undang-Undang Nomor 14 Tahun 2008, tentang Keterbukaan Informasi Publik.

Undang-Undang Nomor 25 Tahun 2009, tentang Pelayanan Publik.

Peraturan Presiden Nomor 96 Tahun 2014, tentang Rencana Pitalebar Indonesia 2014-2019.

Instruksi Presiden Nomor 3 Tahun 2003, tentang Strategi Pengembangan E-Government.

Peraturan Pemerintah Nomor 82 Tahun 2012, tentang Penyelenggaraan Sistem dan Transaksi Elektronik.

https://www.kominfo.go.id/content/detail/46520/pemerintah-luncurkan-portal-satu-data-indonesia/0/berita

https://radarsurabaya.jawapos.com/surabaya/77944943/mal-pelayanan-publik-pertama-di-indonesia

https://databoks.katadata.co.id/datapublish/2022/03/07/keamanan-siber-indonesia-peringkat-ke-6-di-asia-tenggara

https://theconversation.com/riset-ungkap-mengapa-birokrat-ciptakan-aplikasi-layanan-publik-yang-dianggap-boros-dan-nirfaedah-191468

https://www.setneg.go.id/baca/index/wapres_paparkan_lima_strategi_pengembangan_mal_pelayanan_publik_digital_nasional

https://news.detik.com/berita/d-7049597/ini-dia-10-daerah-penyelenggara-mpp-terbaik-se-indonesia.

Published

2024-04-03

How to Cite

Umar Congge, U. . (2024). Menuju Masyarakat Digital: Eksplorasi Tantangan dan Peluang Implementasi E-Government untuk Peningkatan Pelayanan Publik di Indonesia. The Journal Publishing, 5(1), 57. https://doi.org/10.55314/tjp.v5i1.732